McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
The Provider Education Specialist, Clinical Education and Provider Insight/Market Focus, is responsible for managing projects focused on driving the education and awareness of practice based staff in the community setting. Additionally, this role is responsible for maintaining and developing value based relationships with affiliated Practices and thus is the primary contact in driving the ongoing implementation of contracted deliverables. The Provider Education Specialist will manage the relationship between the client-manufacturer and McKesson (including practice and corporate staff) facilitating cross-functional team success and provides client guidance to proactively meet program requirements.
Responsible for overall customer satisfaction. Serves as the first point of contact for day-to- day program issues with both internal and external customers. Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Manages internal and external client expectations regarding the delivery of products and services. Provides customer with proactive consultative services on process improvement, and implementation progress. Responsible for all written and verbal (non-sales and non IT specific) communication to the client.
Manages team sub-projects for the implementation of products, services, client initiatives and change requests according to company standards. Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate. Responsible for identifying project priorities with customers and communicating priorities to internal team. Provides status reports to ensure customer and senior level management visibility to program operation.
Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy and compliance in project delivery. Facilitates contract and client invoice execution whenever necessary.
2+ years experience in customer or account management.
4-year degree in related field or equivalent experience
Working Conditions - General professional office environment.