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We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
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PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.Job Description
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.
PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nationâ€™s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.
Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.
Our IT Infrastructure consultants help clients optimize their technology infrastructure.
This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management.
They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.Position/Program Requirements
Minimum Years of Experience: 8
Minimum Degree Required: Bachelor's degree
Degree(s) Preferred: Master's degree
Demonstrates a proven extensive understanding how IT organizations capitalize upon technology including leveraging an extensive knowledge of IT strategy, roadmaps, architecture engineering operations policy, processes, standards, IT governance and program delivery.
Demonstrates extensive knowledge and a proven record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements, including the following:
- Development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives;
- Sales and business development related to the development and maintenance of client relationships, and the management of multiple and simultaneous complex work streams or engagements.
Demonstrates proven extensive knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
- Service Strategy and Design;
- Service Desk, Incident, and Problem Management;
- Request Management / Fulfillment;
- Asset and Configuration Management;
- Change and Release Management;
- IT Financial Management;
- Service Catalog and Service Portfolio Management;
- Cloud solutions and implementation;
- Data Center and Process Automation;
Demonstrates proven extensive ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors HP, BMC, CA), including leveraging one or more of the following related toolsets:
-HP Service Manager/Asset Manager (Legacy Peregrine)
-HP Server Automation/Operations Orchestration (Legacy Opsware)
-HP UCMDB/DDM (Legacy Mercury
-HP Operations Manager.
Demonstrates proven extensive ability and success identifying and addressing client needs, developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection.
Demonstrated proven extensive ability and success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.
This role supports client work contractually requiring US Citizenship and an active Secret Security Clearance.