Under general direction of the Program Manager, responsible for implementing new procedures and monitoring ongoing initiatives in support and success of the operations program. With support from Program Management, will be primary resource and project contact for the client. PRIMARY DUTIES AND RESPONSIBILITIES:
Primary resource for project inquiries, functionality and utilization from patients and providers. Participate in daily conference call with client project lead. With support from Program Management, will be the primary project contact for the client. Leads ongoing change management training sessions to capture changes in the process as the project moves forward. Daily monitoring of feed/exchanges with client. Assists with creating new metrics for program measurement. Provides dedicated support to an assigned sub team. Performs related duties as assigned. Qualifications: EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelors's degree program or equivalent combination of experience and education. High school diploma or GED minimally required. Normally requires two (2) years reimbursement, billing, coding, and/or project based research experience working as a reimbursement counselor. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Firm understanding of reimbursement, patient assistance programs and benefit verifications. Ability to lead and develop training sessions that address quality issues Must be self motivated with strong positive attitude Strong attention to detail; highly accountable Ability to take direction, work independently Must have excellent time management skills Excellent communication skills; ability to communicate effectively both orally and in writing Strong interpersonal skills Good problem solving skills and ability to prioritize Good analytical skills; desire to further develop analytic skills WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is generally quiet. PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 25% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.
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