Quality Assurance Analyst I
Posted: November 25, 2016
Reference ID: 139286754
Adecco Group has an immediate opening for an Bilingual Quality Assurance Analyst contract position in Chandler, AZ with a National client. The position could be extended based on customer need and/or job performance.
Position Bilingual Quality Assurance Analyst
Shift: Monday thru Friday, 8AM to 5PM
Length: Long Term- 12 months (Temp to hire for the right candidate)
Pay Rate: $17.00/hr.
The QA Analyst will listen to Inbound Concierge and Outbound Servicing calls to mitigate compliance risks to the company.
The analyst will fill out a Quality Assurance form while listening to the call in order to identify potential risks per the current QA guidelines.
There are daily/monthly quotas that are expected from the analysts.
Exceptional listening skills/focus and writing skills are necessary for this position.
The listening requirements change often due to the volatility of the mortgage industry so being able to adapt to change is also a necessary skill for this position.
We do listen to Spanish and English speaking employees so a bilingual candidate is needed.
Looking for someone who has some knowledge of mortgage terminology.
Bilingual is required.
Responsibilities include filling out QA forms and making sure the employees are remaining in compliance and ensuring all disclosures are noted.
Notes and forms from the QA will be used in coaching, must be a very professional communicator especially written.
HOW TO APPLY:
Candidates interested in this Bilingual Quality Assurance Analyst- Chandler, AZ position should apply immediately. Please click on the "Apply Now" button at www.adeccousa.com to fill out your application.
If you have any questions, please contact Angie Castillo by email at firstname.lastname@example.org.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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