Quality Assurance Analyst - Lead
Location:
Chantilly , Virginia
Posted:
January 13, 2017
Reference:
64291BR
We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society and even the workplace-by creating professions that didn't exist before the emergence of data, cloud, social and mobile. IBM Global Business Services is a leader in this transformation and just the place to launch your career, or start a new one, in consulting. At IBM, you can be part of a team that strives to make the world work better and to help our clients succeed through research, analytics and technology. Join us and discover what you can make of this moment. What will you make with IBM? ibm.com/jobs

Responsible for establishing  executing and maintaining a quality assurance program that ensures quality control procedures and practices are being used. Monitors the services being provided to determiner if Service Level Agreements and performance levels are being adhered to. Recommends changes to services and processes to improve performance. Determines if current methods and techniques result in meeting reliability  maintainability  availability  and capacity standards/levels. Develops  modifies  applies  and maintains standards for quality operating methods and procedures used across the program.

GBS10TSSCI
Inteloh

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