Quality Assurance Analyst, Senior
, New Jersey
November 01, 2016
Position Description

Find Your Forward as a Quality Assurance Analyst at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a commitment to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Quality Assurance team thrive on this environment to build the solutions that power more than 13,000 banks and businesses worldwide.

In this role, you’ll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today’s systems while building tomorrow’s. 

Position Purpose:

The Certifications Analyst, Senior is responsible for certifying and implementing new clients, functionality, and configuration modifications. This position receives client specific technical information and is responsible for creating configurations based upon this information in a test environment to be used during certification. The Analyst performs scripted certifications with clients, providing technical support and guidance throughout the process. Upon completion of each certification, this role is also responsible for the successful implementation of the project. Certification Analysts have daily interaction with external clients as well as internal departments. The role provides an opportunity to grow in a position that contributes to the overall technical and client facing support.

 Essential Job Responsibilities:  

  • Manage the technical and business aspects of client and network certifications
  • Manage and perform major client conversions and upgrades into the live production environment
  • Review new project business requirements and technical documentation and translate project requirements into testing methodologies
  • Build configurations for client certification that will be used in the production environment upon successful testing completion
  • Create test strategies, test plans, and execute automated test scripts via web-based simulation tool
  • Identify defects within the software and notify affected parties as well as assist in problem resolution related to testing
  • Monitor success of conversions and troubleshoot or escalate as appropriate
  • Participate on project teams as a subject matter expert

Required Qualifications:


  • College/technical school or five years equivalent EFT experience required, BS in Computer Science or related discipline strongly desired.

    Job Related Experience:

  • Minimum 5+ years’ experience in the EFT data processing industry
  • Knowledge of payments processing, financial transaction processing, switching and authorization environments strongly preferred
  • Knowledge / experience with communication protocols/equipment preferred
  • Working knowledge of transaction simulation tools strongly favored
  • Strong communication skills (written and verbal) required to explain technical concepts to both technical and non-technical individuals

A little about us:

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