McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.
We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise.Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
Join our team of leaders to begin a rewarding career.
Quality Assurance Associate
The Quality Assurance Associate will participate in the various activities that evaluate and document the company’s quality improvement initiatives. The Quality Assurance Associate will uphold the culture of quality by fostering an environment of positive communication and continuous learning.
The Quality Assurance Associate will have accountability for engaging and applying enterprise quality standards and conformance to ensure consistent and expected service level outcomes. In addition, the Quality Assurance Associate will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics and transactions so that operational processes are being executed in accordance with defined processes, policies and procedures, regulations and service level standards.
Essential Duties and Responsibilities
- Perform quality/process monitoring functions allowing Biologics to maintain a proactive quality program and to exceed customer expectations, as well as industry and regulatory quality standards.
Identify quality assurance opportunities by leading/participating in internal and/or external audits; including completion of all documentation requirements (audit checklists, reports and written/verbal communication)
Develop, implement and revise quality audit plans for existing and new clients according to contract requirements
Support the development and review of Standard Operating Procedures (SOP); ensure content is aligned with SOP requirements and applicable regulations
Efficiently and effectively partner cross-functionally with Pharmacy Operations, Patient Support Services, Quality Control, Program Management, and others as required to ensure compliance
Use critical thinking skills to support the development and closure of Corrective Action Preventive Action (CAPAs) and risk assessments
Analyze quality trending reports and present key observations/recommendations to stakeholders
Lead or assist with identifying non-conformances with requirements, provide suitable recommendations and facilitate ongoing quality improvements
5+ years quality assurance experience
Bachelor’s degree in a related field
Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio
Additional Knowledge & Skills
Demonstrates the ability to independently develop and present quality reports, audit reports and procedures
In-depth knowledge of core quality tools used to solve quality related issues and the ability to identify improvements to procedures
Strong organizational skills, ability to prioritize and meet deadlines in a timely manner
Clear written and verbal communication skills and sound interpersonal skills including collaboration, and working well as part of a team
4-year degree in related field or equivalent experience
Lean Six Sigma or ASQ Certified Quality Auditor preferred, but not required
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Job Family Title: Quality Engineer 3