Quality Assurance Specialist

New and exciting temp to hire opportunity at Regional Headquarters of National Company!

Adecco is assisting a local client in recruiting for a detail-oriented Quality Assurance Agent in Naperville, IL. This is for a temp to hire opportunity that will give you valuable experience to enhance your career. As a Quality Assurance Agent you will be taking an average of 30-50 inbound inquires which require your attention. This position will also require fantastic verbal and written communication skills, as well as up to date computer skills. The ideal candidate is productive, values confidentiality, is hardworking, and possesses fantastic attention to detail. If you meet the qualifications listed below please Apply Now!

Main Responsibilities:

- Quality assurance data record review
- Field specialist support including general program education and question clarification
- Provide feedback to Account Management and Field Services teams on specialist performance, calibration, and trends

Basic Qualifications:

- Minimum of one year customer service experience in retail, restaurant, call center or professional business environment
- Intermediate user of Microsoft Excel and Word
- Fundamental computer experience
- Associate's Degree
Preferred Qualifications:
- Bachelor's Degree in food science, business, math, marketing, hospitality or related field
- Strong verbal and written communication skills
- Superior organizational skills and attention to detail
- Logical thinking and problem solving capabilities
- Experience processing large amounts of technical data (manuals)
- Ability to work closely with internal teams and external contacts
- Flexibility to adapt to a dynamic business
- Ability to handle confidential information
- Ability to follow and carry out single or multi-step instructions
- Excellent time management skills with ability to multi-task and prioritize to meet deadlines
- Ability to learn unique and proprietary software

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