Quality Sr. Principle Engineer

  • Company: Dell
  • Location: Austin, Texas
  • Posted: November 16, 2017
  • Reference ID: R19376
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Key Responsibilities:
  • Responsible for leading the Line of Business (LOB) Quality team to identify and implement projects to improve the Customer Experience, reduce dispatched rates (FIR) and call rates (CPB).
  • Leads Quality teams to execute to plans/schedules that support LOB goals and initiatives
  • Responsible for forecasting lifetime dispatch rates (5 yr FIR) and call rates (5 yr CPB) for current and new platforms
  • Drives quantification of Warranty Cost liability by platform and channel with 5-year cost per box shipped goals
  • Defines and drives reduction initiatives, and develops supporting business cases for product design features
  • Influences supply base for quality improvements
  • Communicates with leadership and sometimes executive level teams, proactively communicating and recommending options and solutions, ability to make a case prior and anticipate questions
  • Global understanding and influencing of cultures and working with those cultures
  • Proactively solving problems that affect the project objectives and recognizes impact, benefits and risks advises on solutions
  • Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other groups through technical expertise
  • Advanced understanding quality tools, data, and processes and can use those tools to influence design decisions and improvements across LOB's
  • Deals with ambiguous situations within project, across organization and influencing change
  • Considers impact on customers in quality decisions
Education & Experience:
Typically requires 12+ years of related experience in a professional role with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience.
Education & Experience:
Typically requires 12+ years of related experience in a professional role with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience.

Job Family: Engineering Development
Job ID: R19376

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