Quality Supervisor

  • Company: CVS Health
  • Location: Jackson, Tennessee
  • Posted: November 15, 2017
  • Reference ID: 721638BR
Position Summary:
Coram/CVS Health is looking for a high-energy healthcare professional to join our Jackson Enteral Nutrition team as a Quality Supervisor ! In this rewarding opportunity you will assist the manager by leading and developing our customer service team to enable quality service. You will review processes and ensure the team is following correct procedures, as well as manage and review inventory. Must have excellent written and verbal customer service skills and advanced computer skills in order to interact with key stakeholders and patients.

As a Quality Supervisor you will…
* Oversee quality corrective action and customer satisfaction programs
* Communicate with internal departments, branches, billing centers, and vendors
* Responsible for hiring, mentoring, conducting performance appraisals, and disciplining
* Provide oversight of administrative tasks including PTO requests and payroll
* Monitor team activities providing direction, guidance, and timely coaching and feedback to subordinate staff
* Facilitate and implement plans to achieve quality related goals
* Provide plans,procedures, and goals for measuring and analyzing results
* Execute action plans to meet operational goals

Typical work hours for this position are Monday – Friday, 8:00 AM –5:00 PM, with an opportunity for over-time based on business need. This is a full-time, permanent career that offers excellent Medical, Dental and Vision coverage, a competitive 401k, and additional benefits.

With Coram/CVS Health, you'll have an exciting opportunity to utilize your healthcare and customer service experience with a team who are passionate about making a difference in patient’s lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life!

Coram/CVS Health is a Fortune 7 company and national leader in the home infusion and enteral nutrition fields. The word “Coram” derives from the Latin word “cor,” meaning “heart”... and our dedication to our customers is truly from the heart.

Do you want to learn more? Check out the videos below!

https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Required Qualifications:
* Minimum 2 year supervisory experience in a customer service or quality work setting.
* Experience in a healthcare setting.
* Experience in customer service, preferably in a call center atmosphere.
* Ability to run reports and strong experience in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications:
* Experience in inventory or stock control.
* Home healthcare support service experience.
* Ability to work in a team environment.
* Ability to work with a sense of urgency.
* Previous healthcare experience and Contact Center applications (e.g. Salesforce, Avaya CMS, etc.)
* Strong attention to detail

Verifiable High School Diploma or GED is required. College degree is preferred.

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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