Real Time Decision Capabilities Manager
Location:
Bernards , New Jersey
Posted:
October 18, 2017
Reference:
468585-1A

What you’ll be doing...

Our marketing team relies on information and tools to make better and smarter decisions every day. That’s where you come in. HQ CRM is using Real-Time-Decisioning (RTD) platform to deliver real time decision management across VZW systems, programs and channels. The RTD platform requires technical builds and system integration as well as ongoing input, evaluation and maintenance to keep it in sync with marketing programs and customer loyalty and revenue generation programs. The CRM organization centralizes new RTD development and daily RTD operations within one team. The RTD Capabilities lead will support CRM’s RTD mission and is a critical role that balances business needs and IT capabilities to drive to the greatest market value in the least amount of time. S/he must negotiate priority, timing, and have technical expertise in order to advance the program at an accelerated pace.

This role will be primarily responsible for:

  • Serve as a business owner and expert of RTD capabilities within the larger rewards program and story team. Write stories, groom stories, determine prioritization, negotiate delivery, review and sign off on final test cases within an Agile workflow.

  • Attend all daily calls, and being on-call as escalation decision-maker for every Enterprise Release.

  • Serve as the single point of contact for IT architects, IT project managers and developers on all new RTD development requests

  • Educate other cross-team leads on RTD capabilities, communicate changes

  • Communicate high level designs to leadership

  • Recommend quarterly roadmap for technical prioritization and delivery

What we’re looking for...

Making processes more efficient brings you great satisfaction. Your strong technical and business know-how enables you to come up with creative and strategic solutions. Up for any challenge, you enjoy problem solving and focus on the details but don’t lose sight of the big picture. You thrive working in a dynamic fast-paced environment. Managing multiple high-visibility projects, you handle it all with ease.

You’ll need to have:

  • Bachelor’s degree or six or more years of work experience.

  • Six or more years of relevant work experience.

  • Marketing Operations experience

Even better if you have:

  • MBA. Ideally, in marketing.

  • Consumer marketing experience.

  • Comfort with using data to support decision making for various purposes and audiences.

  • Wrote user stories, conducted user acceptance testing, developed detailed business requirements, and built personalized online experiences.

  • Applied marketing automation best practices and processes.

  • Experience with Agile process.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.


A little about us:
Verizon is one of the largest communication technology companies in the world.

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