Recoveries Analyst
Location:
Austin , Texas
Posted:
February 08, 2017
Reference:
814890063
Responsibilities:
¿ Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
¿ Process chargebacks with the card associations (MC/Visa)
¿ Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
¿ Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
¿ Collaborate with Customer Service and other teams within the Risk Department on special projects
¿ Adhere to a strict attendance and punctuality policy
¿ Adhere to strict compliance and regulatory requirements
¿ Responsible for phone calls, fax processing, and account management
Skills/Education/Experience:
¿ Strong customer service background required; prefer experience with escalated calls
¿ Ability to gather facts and deliver unwanted news with diplomacy
¿ Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
¿ One or more years of previous experience in collections or fraud analysis preferred
¿ Ability to analyze financial transactions and investigate suspicious activity
¿ Strong math skills and problem solving skills, with extreme attention to detail
¿ Ability to multi-task and work on various accounts and issues consecutively
¿ Prefer familiarity with the following: ACH, NACHA, processing in payment card industry or bank back office
¿ Proficient in MS Word, Excel and Access
¿ Ability to work flexible schedule
¿ Experience working for a bank, financial institution, or with billing statements preferred
¿ Experience in database management, analysis and data mining preferred
¿ College degree preferred, but not required

EEO M/V/F/D





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