The Client Relationship Consultant provides consultative recruitment support and guidance directly to large national account clients that require centralized service solutions. Manages the processes and operational duties for national contracts, adhering to contractual service level agreements, and order management. Responsible for building strong relationships with large national account client contacts and partnering with the field recruiters to formulate strategies for program retention and sharing of best practices to ensure client growth in both sales dollars and gross margin. Works under general supervision. Minimal travel required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Provides consultative recruitment support and guidance for national accounts requiring central order management in the areas of order fulfillment, order management, service solutioning, and operational effectiveness.
-Builds and fosters relationships directly with large national account client contacts, National Account Managers, and branch staff.
-Acts as the face of Adecco and point of contact for the customer for all order and assignment needs.
-Builds lasting relationships with customers including end user clients, Managed Service Providers (MSP) or Vendor Management Systems (VMS).
-Makes recommendations to the field branches on how to improve their submittal acceptance and increased order fulfillment.
-Manages order escalation and provides recommended solutions and strategies to improve field service delivery and order fulfillment.
-Coordinates and consults with hiring managers to better understand clients' needs and provide clear direction to the servicing branches.
-Provides Account Managers and branch staff with feedback, reporting data, and overall best practices with local branches.
-Shares best practices with team members and branch staff to improve overall order management results and service delivery
-Ensures compliance with all contractual service level agreements, order fulfillment, and Adecco policies, and procedures.
-Communicates areas of opportunity needed to enhance and improve branch and centralized operations, and service delivery to customers.
-Utilizes quality processes to ensure that centralized order management, account client relationship development, and account operations operate efficiently and effectively.
-Ensures client satisfaction by providing client problem resolution.
-Manages all customer orders
-Responsible for system maintenance of order creation, distribution, system monitoring, and reconciliation between systems.
-Provides quality candidate submission by ensuring resumes meet specified requirements.
-Runs weekly Risk Revenue Report to identify discrepancies in bill rate & pay rate between the VMS tool and CM.
-Bachelor's degree in related field or equivalent experience.
-Minimum two years experience in a staffing services delivery, recruitment, fulfillment environment, and software tools strongly preferred.
-Thorough knowledge of staffing services, including operational processes, standards and procedures related to recruiting, interviewing, and placement.
-Strong analytic and decision making skills, strategic and independent thinker.
-Strong customer service and account management skills, excellent one-on-one communication skills, and ability to develop internal and external relationships with clients and branch staff to create successful partnerships.
-Knowledge of MS Word, Excel, PowerPoint and E-Mail applications required.
Resumes can be e-mailed to: firstname.lastname@example.org
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.