Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation's largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.
Reporting to the Director of Financial Operations, the Operations Controller - Regional Accounts is responsible for providing and ensuring that their staff provides the highest level of customer service, to external customers as well as corporate and field office employees in regards to the driving the business forward while focusing on the profitability and managing the risk exposure to the company. In addition, the Operations Controller is responsible for the day to day leadership and development of their Senior Managers and the teams that they support. The Operations Controller maintains a strong partnership with the Director of Branch operations (DBO) to provide financial support and analysis. The Operations Controller also acts as an escalation point for the Senior Managers, office and account issues. Qualities include: Building effective, long-term teams and customer relationships, proactive and abstract thinking, conflict management, professionalism, the ability to employ the TEKsystems' communication model as appropriate, and the ability to guide others in the adaptation to change in the workplace.
Responsibilities: Essential Functions:
•Primarily responsible for the leadership and professional development of their Senior Managers.
•Proactively identifies process gaps and needs, creates efficiencies, and drives change for effective and efficient regional operations.
•Partner with Directors to strengthen their understanding of markets, products, and key initiatives.
•Lead monthly reviews with the Directors to discuss key indicators. Provide reporting and analysis to the offices to help drive the understanding of the business and identify key areas for review.
•Provide long term vision for the region(s) and teams and implement a strategy to achieve the vision.
•Participates in the annual forecasting process.
•Responsible for ensuring regions, Senior Managers and their teams achieve their Quality Control's metrics.
•Assist in the negotiation with customers regarding service level agreements as well as serve as escalation point for high risk service agreements.
•Serve as compensation plan expert and work with Directors to develop compensation plans for sales managers and recruiters.
•BA / BS degree in Business or Accounting preferred
•6+ years of business/financial/accounting experience
•Ability to provide a team oriented environment that is fair, open, honest, humble, and competitive
•Ability to evaluate and develop efficient and effective operational policies
•Strong leadership skills, communication skills and work ethic
•Ability to coach, train and develop Senior Managers
•Ability to assess performance and identify areas of improvement for the Senior Managers
•Strong business judgment and negotiation skills
•Strong critical thinking skills
•Proven management, leadership, communication, negotiation, problem solving, conflict management, decision making skills
A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.