Regional L&D Program Manager
Des Moines , Iowa
October 23, 2017
Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

We are responsible for designing, building and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness and environmental sustainability.

Regional Learning & Development Program Managers (RLDPM) will be based at major Microsoft Datacenters worldwide, reporting to Regional Operations Managers (ROMs) and will have a “dotted line” to our Senior Training Operations Program Management Teams who are based in our Global Datacenter Operations (GDCO) headquarters on Microsoft’s Redmond Campus.

Within GDCO, you will be the “last mile” connection to the DC Operators at the assigned DCs within your Region (maybe one or more DCs or DC Campuses across a prescribed geography) driving: Class facilitation; training needs analysis; involvement in change and adoption activities; evaluation and reporting on Learning & Development initiatives more broadly; liaison with local DC Leadership.

Our lifecycle in developing a Learning & Development program, and the associated curricula, starts with: business drivers and requirements, performance management / human competency, needs assessments, curriculum design development, adoption, feedback, evaluation and any recalibration. RLDPMs will be best positioned to facilitate this lifecycle amongst target audiences.

As a successful Regional Learning & Development Program Manager (RLDPM), your performance objectives will consist of:
• Collaborating closely with several key stakeholders, and internal/external partners
• You will have a “dotted line” to our Redmond based Training Operations PM Lead, who will be coordinating with you regarding class schedules, courses, learner progress, reporting, and engaging Instructional Designers for needs analysis assistance, interviews, etc.
• DC & Regional Management: Reporting directly to our Regional Operations Managers (ROMs) and supporting them in planning, performance management, learning, reporting and other key tasks, to develop a competent, certified and productive DC workforce.
• Interfacing at times (per the direction of the Training Ops PM), with specialist teams at MCIO Corp (Redmond).
• Collaborating with Training Operations staff at a different Microsoft organization who we have outsourced this service to.
• Collaborating with and sharing experiences with your peer RLDPMs (approximately 8-12 worldwide), who will form a community. Across the above connections and collaborative efforts, you’ll coordinate and either own or make a major contribution to the following key areas:
o Planning & Program Management: Provided structured thinking via detailed/scalable planning, dealing with ambiguity, executing to plan, managing risks
o Branding our Learning Objectives: Describing and evangelizing how our objectives relate to a learner, their role definitions and performance, and how they percolate up to overall business goals, outcomes and business performance
o Course lifecycle maintenance: Managing usage of curriculum learning content (classes, sources, etc.) and contribute to feedback on their appropriateness, accuracy and value
o Targeting management: You’ll work with Training Operations to assist with targeting specific groups, roles, teams and geographies with pre-defined curriculum builds, or courses. You’ll provide local context for these efforts
o Logistics management: While we’ll have an operations team who manage centralized logistics, there will be some local organization required for this
o Materials management: Manage course materials for your local consumption
o Training Operations and Facilitation experience: Training development software and learning-management systems, learning methodologies and modalities
o Facilitation / Subject Matter Expert: You will be required to facilitate live classroom instruction
and it is expected that you’ll lead this for the DCs within your territory. On this basis you will need to be technically experienced and datacenter experience, while not mandatory, will be highly regarded
o Financial management: There may be some financial budget management in collaboration with the Regional Operations Manager
o Reporting Services: Delivery of consumption, evaluation and attendance reporting for your territory
o Needs Analysis and writing: The ability to diagnose or represent training data and anecdotal feedback in meaningful ways to management, both to GDCO (Redmond) and DCOMs and Regional DC Directors (RDCDs), regionally and globally
o Needs Analysis and Adoption: You will be a key connector for local learning needs, be in tune with what’s happening in your DC(s) and assist in making sure this is communicated with clarity to Training Operations and Instructional Design teams. You’ll also be involved in Change programs and introductions of new Tooling and Processes

Partner (Internal/External) Management:
• Team Player: Ability to both contribute strategically to this relatively new team you’ll belong to, BUT, also to then support and “get behind” strategic decisions once debate is over and a decision has been made
• Partnering & influencing beyond your position: Know how to partner-up be able to influence for results
• Bi-directional partnering with Instructional Designers & Training Operations: In a simple concise way communicate “field” requirements (from DC Operators), but then also land the subsequently developed curricula successfully with target audiences

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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