Remittance Analyst II

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: December 09, 2016
  • Reference ID: 33683-en_US

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claim analysts, nurses and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will be responsible for receiving and processing remittance payments from policyholders and applies to policies, contracts, and/or benefit plans within corporate and legal guidelines


Job Location              

United States : Tampa : Florida


Alternate Job Location

Not applicable


Job Description

  • Receives and processes moderate to complex payments from policyholders and applies them to policies, contracts, and/or benefit plans.
  • Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount.
  • Reviews billing history and makes determination, within authorized limits and procedures, to credit remittance, apply, suspend, or refund payment.
  • Investigates billing history and contacts internal administrative units to clarify issues on complex or referred cases and makes appropriate determination.
  • Reconciles daily transactions and reports discrepancies and delinquencies.
  • Researches and resolves billing, collection, or payment methodology problems.
  • Receives and responds to telephone and e-mail inquiries from internal and external customers.
  • Performs other related duties as assigned or required. 


Supervisory Responsibilities                                    

  • None.  May provide guidance to junior staff members. 


Required Qualifications

  • High School Diploma
  • 2-4 years of related work experience. 


Preferred Qualifications

  • Bachelor’s Degree
  • Excellent organizational skills
  • Strong communication skills, both written and verbal
  • Proficient with Microsoft Office Excel


Required Education

High School Diploma



Not applicable


Business Category

Global Technology & Operations : Global Operations


Number of Openings


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


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