Remittance Analyst III

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: May 16, 2017
  • Reference ID: 58361-en_US

Job Location: United States : Florida : Tampa  




This role receives and processes remittance payments from policyholders and applies to policies, contracts, and/or benefit plans within corporate and legal guidelines.



  • Receives and processes complex payments from policyholders and applies them to policies, contracts, and/or benefit plans.
  • Handles special or elevated exception cases and/or referrals of an unusual or sensitive nature.
  • Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount.
  • Reviews billing history and makes determination, within authorized limits and procedures, to credit remittance, apply, suspend, or refund payment.
  • Investigates billing history and contacts internal administrative units to clarify issues on complex or referred cases and makes appropriate determination.
  • Researches and resolves complex reconciliation, banking, billing, collection, or payment methodology problems. Receives and responds to telephone and e-mail inquiries from internal and external customers.


  • 3-5 yrs. related business experience preferred.
  • High school diploma or equivalent.  Bachelor degree preferred.



Global Technology & Operations




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 58361 

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