COMPANY PROFILE Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. POSITION SUMMARY The FA will be part of a team that supports the Mass Affluent channel (households below $250K) by providing world class client service. In addition, the FA will provide investment advice and guidance based upon on an individual client's financial needs and objectives within a call center environment. The FA will not have a book of business or own any individual client relationship; they will be the primary contact for a client's service and financial needs. The role will require the FA to deepen relationships with Mass Affluent clients through portfolio review, outbound campaigns, retention strategies and providing solutions for their needs. Job responsibilities include handling a high volume of client contact and activity, research in connection with various product requests and identifying client growth opportunities. This individual is expected to handle incoming and outgoing calls within a call center framework. The FA will build strong business relationships and offer financial recommendations and solutions in the best interest of the client. The individual must thoroughly understand all Morgan Stanley systems and comply with all Morgan Stanley policies and procedures. DUTIES AND RESPONSIBILITIES •In a team-based environment, manages client relationships by offering advice, reviewing portfolio and gauging client suitability and tolerance for risk •Focus on improving client satisfaction by emphasizing world class individualized client service, 100% accuracy, responsiveness and follow through; strives to exceed client expectations •Resolves all open client account alerts, missing KYC and obtains additional client contact information •Tailors their advice and guidance based on each client's financial circumstances, investment objectives and financial goals •Ability to meet business objectives and do so in a professional manner •Possesses a thorough understanding of all policies and procedures •Thorough understanding of the current market, the Firm's products and those of its strategic partners. Uses this knowledge to match appropriate products and services with clients' financial circumstances, needs and objectives •Focuses on proactively uncovering, increasing and maintaining client assets and consolidating client accounts where appropriate •Increasing the Firm's client base and managing long-term client relationships •Must be able to thrive in a fast-paced environment of client contact where inbound and outbound client calls are the primary communication tool •Ability to recognize and mitigate risk •Managing client interactions through detailed notes and documentation •Uphold the requirements written in the Client Advisory Center Quality Assurance Performance Management Guidelines •Ability to understand our business, the value of the Client Advisory Center and to work with clients to ascertain the next steps in their relationship with the Firm •Leverage the Firm's resources to provide optimal service to our clients •Always acts in a compliant and ethical manner in business and client interactions •Make recommendations and handle client interactions in accordance with Morgan Stanley compliance policies and procedures. •Seeks opportunities and helps to grow the business with clients by capitalizing on Firm initiatives; focuses on building strong relationships with clients •Uses outbound phone calls and other efforts to facilitate business and client relationship development
Additional requirements include: •Individual must hold or obtain Series 7 and Series 66 (encompasses 63 and 65) •Excellent client service skills •Excellent communication skills •Works well in a team-based environment and collaborates with other FAs and client service personnel to serve the needs of clients •Prior Financial Advisor / Consultant or sales experience preferred •Call center experience a plus •Self-motivated / self-starter with excellent work ethic •College degree or equivalent experience preferred Reports To: •Financial Advisor Team Manager
A little about us:
Since its founding in 1935, Morgan Stanley and its people have helped redefine the meaning of financial services.