Remote Support Analyst
Baltimore , Maryland
October 22, 2017
Top Three Skills:1. Remote support for any Windows or MAC related issues as it is a mixed environment.
2. They support any technical issues (remotely) and not in-person support. They are responsible for supporting any technical issue that is related to a users station. If the issues is hardware issue or problem with the application, they have to escalate it.
Job Description: This position is with our client for one of their specific IT teams, and provides remote phone support to 15 different organizations/group throughout the client. Often times this team, is referred to as the Virtual Support Team 2, and they are responsible for remotely solving any issue that is specific to a users work station. The core set of issues they will be dealing with include: Outlook troubleshooting, difficulties with printing and difficulties getting attached to the VPN.
Additional Information: Other core issues they see:
1. They troubleshoot odd behavior in web based applications caused by browser compatibility, if they application is working on as expected but they have usage questions.
2. Connection issues for Citrix based applications/virtual desktops.
3. Connection based issues for Citrix based applications and virtual desktops.
4. Mail and wifi connectivity for mobile phones
5. Bitlocker drive encryption troubleshooting
6. Dealing with malware

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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