Remote Video Surveillance Representative

  • Company: Adecco
  • Location: Charlotte, North Carolina
  • Posted: February 06, 2017
  • Reference ID: 1821618638
Adecco Direct Hire is recruiting on behalf of our client in Charlotte, NC for the position of Remote Video Surveillance Representative. In this role, qualified candidates will provide live video surveillance and remotely monitor activity for clients through systems and software applications. Our client is a national security company, and remote video surveillance representatives will act as a liason between company clients, field offices, and emergency response personnel to ensure accurate and timely communication. This position will be in a call center environment. Our client offers a competitive wage, as well as the opportunity for advancement. Candidates who have remote video surveillance experience will be preferred. Please see additional duties and responsibilities below:

Functions:

Continuous observation and surveillance of client sites
Appropriate Response and accurate evaluation skills
Proper documentation of events. Producing standardized incident reports that are informative and accurate
Administrative Support
Performing customer service functions, including call handling, as dictated by operational needs.
Assisting with special projects as requested by management

Qualifications:

High School Diploma or GED Required
Techincal Aptitude/Computer Literate. Able to use software applications including: Word, Excel, Outlook
Strong Written and Verbal Communication Skills
Outstanding Customer Service Skills
Ability to interact effectively with company officials and clients
Ability to remain calm in emergency situations while making fast, accurate decisions in a fast-paced environment
Previous Call Center experience a plus
Previous Remote Video Surveillance a plus
Must be able to pass background check and drug test





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