•Ability to handle urgent need requests from internal and external customers.
•Capable of maintaining short lead times and handle special requests.
•Report, update, transact and provide information that facilitates the general manufacturing process.
•Ability to meet customer needs and meet required deadlines while meeting a high expectation for quality.
•Capable of working extended hours as needed to meet a customer's requirements
•Establish sole contact with assigned customers for all programs under contract..
•Maintain effective liaison and coordination between all functions of the company and the customer with regards to committed/contractual business.
•Represent customers within company; champion customers' needs and coordinate responses to assure customer expectations are met.
•Provide assertive contract management well established customers and programs.
•Minimize assumption of business and contract risk; communicate risk issues to appropriate management levels and develop contingency plans as necessary.
•Administer customer request for quotes, purchase orders, repair orders, for contractual or price listed items.
•Manage all demands and demand planning for assigned customers.
•Identify and support Customer Support Administrators with delivery and quality issues within the organization and at the customer.
•Support resolution of conflicts and assure compliance with contract requirements.
•Order Entry and Statusing.
Qualification: • Excellent verbal and written communication skills.
•Knowledge of computer systems.
•Use of order management software; SAP experience preferred
Education: AA/AS degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training (two years duration) with desired minimum of 5 years related experience.
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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