Repo Associate

  • Company: Capital One
  • Posted: December 06, 2016
  • Reference ID: R15453
Plano 5 (31065), United States of America, Plano, Texas

Repo Associate

The Repossession department is looking for Collection specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral. 

Negotiates payment arrangements from significantly delinquent customers. 
Works with vendors to ensure Capital One collateral is located and retrieved as necessary 
Utilizes skip tracing tools to locate customers successfully 
Uses queue management skills to in order to work an assigned group of accounts 

***Schedule will be assigned once hired. Will be during any of the hours of operation listed below. 
Department hours of operation: 
Monday - Friday: 7am - 9pm 
Saturday: 8am - 2pm 
Sunday: 12pm - 4pm

Basic Qualifications: 
- High School Diploma, GED, equivalent certification, or military experience 
- At least 1 year of experience in collections or at least 1 year of experience in a call center or at least 1 year of experience in customer service 

Preferred Qualifications: 
- Associate's Degree 
- 1 year of experience in Auto Finance Loss Mitigation 
- 2 years of experience in a customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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