Requisition to Pay Systems Administrator

  • Company: Shire plc
  • Location: Pennsylvania, United States
  • Posted: November 09, 2017
  • Reference ID: R0015414
This individual will be a critical member of the Corporate Services team, supporting the Procure-to-Pay (P2P) Help Desk, and providing the functional administration of the P2P systems for multiple regions (mainly the Americas with backup for EMEA and APAC).

  • 60% Act as a primary contact for support of P2P systems, mainly Coupa, to include end-user support and problem resolution.
  • 20% Assist Manager with special projects as needed
  • 20% Coupa System Administration activities
Education & Requirements:
  • Bachelor's degree from an accredited college or university, with concentration in business, or information systems administration
  • Experience utilizing/supporting Coupa strongly preferred
  • Technology support related background as part of education; or, as part of the professional business experience mandatory
  • Advanced skills in issue resolution and trouble shouting required
  • Sufficient practice in English to be able to work with global teams
Key Skills, Abilities, and Competencies
  • Provide direct end user support (Help Desk)
  • Lead/own the resolution of P2P system issues brought by end users by
    • Analyzing and fully understanding the issue,
    • Correcting the system rules if it is a functional breakdown,
    • Involving the right IT or cross-functional resources to drive resolution if outside of your control.
  • Create documentation for any system issues / system enhancements and follow the implemented change management process
  • Conduct system trainings for new employees
  • Provide/enhance user manuals; review current guides and trouble-shooting documents and amend as needed.
  • Assist in the development of SOP's related to the role as required
  • Assist in accomplishing system implementations / upgrades
  • Act as liaison with end-users and technical support teams
  • Assist within a project as team member as needed
Complexity and Problem Solving:
  • Strong communication and i nterpersonal skills necessary daily interaction with the business at all levels across the organization.
  • Excellent organizational skills, ability to work Independently and manage conflicting demands and appropriately prioritize work for both themselves and their staff.
  • Ability to solve problems and think creatively - capacity to provi de pragmatic solutions and have the drive and leadership to implement I deas through to a successful conclusion.
  • Demonstrate a strong customer service focus - have a good understanding of customer needs and show a desire to meet/exceed expectations.
  • Ability to achieve results through Influence and persuasion.
  • Excellent attention to detail.
  • Ability to handle change effectively and deal with ambiguity.
  • Strong Analytical Skills
Internal and External Contacts:
  • All of PA based Corporate Services
  • All internal colleagues involved in procuring and paying for goods and services at Shire
  • Internal business users related to the R2P process
  • External vendors
  • Others as arising from ad hoc tasks assigned
Other Job Requirements:
Travel 10% - possible in support of projects

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