Reservations Sales Agent - Central Reservations
Location:
Phoenix , Arizona
Posted:
April 21, 2017
Reference:
93189
Overview: About Aramark
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter .

Description: Position Summary:
Inbound Reservations Sales Agents assist our valued guests with booking new lodging, tour and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destinations, and generate excitement for visiting our breath-taking properties!

Qualifications: Qualifications:

  • Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections
  • Have excellent problem solving, complaint resolution and negotiation skills
  • Have effective communication skills
  • Are passionate about delivering quality service and making a difference in the guest experience
  • Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality
  • Can learn quickly and adapt to change in a fast-paced, high performance driven culture
  • Demonstrate exceptional habits of dependability and attendance
  • Possess strong computer skills; Microsoft Outlook and internet browser proficient
  • Have high school diploma or GED equivalent
  • Are flexible to work between the hours of 7am-7pm, Mon-Sun
  • Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required.
  • This is a seasonal postion, lasting thru mid to late September 2017 with the possibility at that time to become a year around employee
Status and Scope:

  • Report to the Reservations Supervisor


Equipment Used:
Computer (excel, word), ten-key adding machine, fax machine, copy machine

Travel Requirements: Little or No Travel (>10%)

Lifting Requirements:
SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Physical Requirements:
BENDING OCCASIONAL
KEYING/FINGERING FREQUENT
HEARING CONSTANT
REACHING OCCASIONAL
SEEING CONSTANT
SPEAKING CONSTANT
STANDING OCCASIONAL
WALKING OCCASIONAL
LIFTING OCCASIONAL

A little about us:
At Aramark, we believe that each of our employees can play an important role in creating the great experiences that become lasting memories.

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