Retail Learning Specialist
White Plains , New York
December 13, 2017
The Retail Learning Specialist (RLS) possesses a passion for technology and supports the growth of each of the store team members by teaching them about our product line-up, customer service skills, and resources that will prepare them to offer a world-class customer experience. The RLS reports directly to the Store Manager and is the ultimate subject matter expert when it comes to role, product, demo, and sales training for all team members in the store. The RLS also partners with the HQ Readiness Team to help drive company and retail store priorities to ensure strategic objectives are met within the store.

Come as you are! Do what you love!
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that’s possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

This Job is eligible for the following work arrangements:
Full-Time - 40 hours per week

We provide:
A work environment that is diverse, inclusive, and welcoming of all

Training that will make you feel empowered to do your best work even if you aren’t a tech expert

Career opportunities for all of our employees

Fantastic, comprehensive and competitive benefits for full-time and part-time employees

Gratitude & recognition for our awesome employees

Belief that at Microsoft #WeWinAsATeam

Role Responsibilities:
Customer Obsession
Generate customer obsession within our community through your passion and knowledge of everything Microsoft related

Create a learning environment that is passionate, fun, & filled with knowledge for our employees and customers which builds on our #WeWinAsATeam culture

Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love

Excel in fast paced and ambiguous situations by possessing impeccable organizational skills, patience and empathy

Be able to pivot in a changing in-store environment and circumstances through world class customer and employee engagements

Proactively build your Microsoft product & service acumen in order to be the expert in everything related to our internal and external customers by learning through peers, self-educating, and showcasing product and service offerings

Ability to be flexible and manage tasks according to the needs of business

Drive for Results
Create an inclusive environment of modern story telling through insight sharing and self-discovery to deliver financial results

Coach team members on sales skills and habits through observation to further enhance selling and support knowledge

Observe customer interactions to provide sales and product coaching that can elevate overall store results and team engagement focus areas

Ensure learning management tool results of the store team is meeting and exceeding company deadlines put into place

Influencing for Impact
Infuse Microsoft Store culture, mission and values within the team, which will elevate in-store customer interactions

Continuously promote product knowledge to others along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture

Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates

Feel empowered to impact and support store and corporate leadership teams in the development of innovative ways to make a larger impact in the lives of our customers

Combines resources to provide a thorough learning experience while partnering with teammates to achieve store and company goals

Connect with each team member to understand their readiness and learning needs to ensure they are able to deliver on all training content

Required Qualifications:
2 years of experience in a teaching, training, or management capacity

Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.

Preferred Qualifications:
Previous technology/product/software training experience or related teaching experience in non-retail environment

Experience in selling consumer electronics or technology solutions

Deep understanding of Microsoft products including, but not limited to: Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.

Time management, analytical and organizational skills with a high-level attention to detail

Strong verbal and written communication skills

Microsoft certifications OR experience/education in technology/IT

College degree

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

A little about us:
Microsoft offers training and employment opportunities to help you turn your military experience and skills into a civilian technology career.

Know someone who would be interested in this job? Share it with your network.