Retail Management
Location:
New York , New York
Posted:
December 15, 2017
Reference:
89108
Job Description
Hiring For Retail Management Positions

Assistant Store Manager

The primary purposes of this position are to assist the Store Manager with the operation of the retail store, to maximize profit and loss (P&L) performance by executing company policies and procedures, and to provide superior customer service. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.

The associate may be responsible for all or some of the functions below, in addition to other duties as assigned:

• Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
• Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
• Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.
• Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set up according to plan-o-grams received from the corporate office.
• Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
• Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.
• Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access.
• Analyze operating reports and make recommendations for improvement.
• Utilize Staffworks® /Workforce Management software to complete the associate work schedule.
• Remain knowledgeable of the One-Hour Photo department and film processing, if applicable.
• Assist the Pharmacy department when there is a high volume of customers.
• Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback.
• Manage the adherence to all regulatory and compliance legislation and policies.
• Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

Supervisory Responsibilities:

This position may involve managing tasks and supervising other store associates in accordance with Rite Aid policies and applicable laws. Responsibilities may include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints.

*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.

Store Manager

The primary purpose of this position is to manage the operation of an individual store in particular markets in an efficient manner while maximizing sales, margin and profitability. Enforce company policies and procedures while ensuring directives and all daily activities deliver against the expected operating standards, merchandising programming and budgeted financial targets. This position promotes and drives customer service. Successful performance of this position requires the performance of managerial tasks with independent judgment and discretion. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.

In exercising his or her independent judgment and discretion, the associate is responsible for performing the functions below, in addition to other duties as assigned:
• Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
• Attend to opening and closing the store and maintain proper accountability for cash handling and company banking.
• Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating EBITDA and income are achieved.
• Ensure via the use of Staffworks/Work Force Management that labor is scheduled to meet customer service needs and complete operating activities and ensure the same standards of operation are enforced in the pharmacy department.
• Interview, hire, train, direct, reward, and discipline associates; appraise associate performance; and resolve complaints.
• Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback, and demonstrate SMILE and
• RAPTAR behaviors to both external and internal customers and associates.
• Manage adherence to all regulatory and compliance legislation and policies.
• Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.
• Maintain merchandise standards according to the POMP manual, profit planner, corporate plan-o-grams and on-going merchandise information.
• Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.
• Manage store's vendor relationships.
• Responsible for price accuracy of goods in the store.

This position directly supervises store associates and carries out supervisory responsibilities in accordance with Rite Aid policies and applicable laws.

*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.

Shift Supervisor

The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the Store Manager and/or Assistant Store Manager. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws. This position does not involve, hiring, firing, or disciplining associates or recommending any such action. Situations surrounding these issues should be brought to the attention of the Store Manager and/or Assistant Store Manager.

The associate is responsible for the functions below, in addition to other duties as assigned:

• Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
• Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.
• Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.
• Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.
• Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.
• Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.
• Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
• Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

Supervisory Experience
This position involves managing tasks and supervising store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable. This position does not involve, hiring, firing, or disciplining associates or recommending any such action, which should be brought to the attention of the Store Manager and/or Assistant Store Manager.

*All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the Rite Aid brand and strategy.

Experience / Requirements
The following qualities are required:
-Ability to pass drug test.
-Committed to providing customer service that makes both internal and external customers feel
welcome, important, and appreciated.
-Ability to preserve confidentiality of information.
-Ability and willingness to move with purpose and a strong sense of urgency.
-Ability to work weekends and extended days on an occasional basis.
-Ability to work day or evening hours.
-Accuracy and attention to detail.
-Ability to organize and prioritize a variety of tasks/projects.
-Ability to work within strict time frames and resolute deadlines.

At least two (2) years of experience in retail, food service, restaurant or customer service industry, preferably at a supervisor level.

Education
Two (2) year college degree or equivalent combination of experience/education.

A little about us:
We create caring moments by delivering what matters most to our customers.

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