Retail Personal Banker, Flex The Retail Personal Banker, Flex, works at multiple locations throughout a designated region for a temporary period of time (normally one to two weeks) but may require more frequent movement based on the staffing needs within the region. This role is responsible for contributing to the overall success of a Retail Banking Center by meeting or exceeding sales goals, achieving prescribed customer service levels and executing operational objectives. This position's work schedule involves evenings, occasional Saturdays and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.
Positions Competencies Successful incumbents have composure, listening skills, a drive for results, time management, are customer focused, and can develop peer relationships and possess perseverance.
Position Responsibilities Sales Leadership * Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, answering telephone, safe deposit access, etc. * Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls. * Assist assigned Banking Center in meeting or exceeding sales and referral goals. * Responsible for developing an in-depth knowledge of retail and business products and services; sell loans and deposit products to consumer and small business customers and prospects. * Actively participate in sales meetings and offer creative ideas. * Use all sales tools, including profiling customers' needs using various technologies and sales tools to ensure a consistent and valued customer experience. * Must successfully complete Comerica's Customer Service Representative (Teller) Training and Platform Training Program. * Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed. Operations * Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training. * Adhere to all Banking Center audit and compliance standards. Teamwork * Assist in the coaching and cross training of other staff members in sales and operations, as needed. * Assist with Customer Service Representative (Teller) responsibilities, as needed. * Assist management with daily activities as assigned.
Relocation Relocation assistance is not provided for this position.
Travel Travel is required for this position.
* Associate's Degree from an accredited college OR 60 college credits and 1 year of Customer Service experience OR High School Diploma/GED and 3 years of Customer Service experience * 1 year Retail Sales experience OR 1 year experience as a Personal or In-Store Banker * 1 year of personal computer, system data entry or Internet search experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled