Richmond Fascinator, Coordinator

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: October 19, 2016
  • Reference ID: R12819
Knolls 5 (12022), United States of America, Glen Allen, Virginia

Richmond Fascinator, Coordinator

Capital One is seeking individuals who are passionate about Customer Experience and deepening customer Relationships.  These individuals will learn the ropes by fielding simple types of inbound calls, and marketing our Customer-Focused and digital financial products to new and existing customers, based on their individual needs. Types of calls fielded in this role include balance & transaction inquiries, funds transfers, account details and basic online assistance.  If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! Responsibilities include striving to achieve personal and department goals focusing on providing an amazing Customer experience and selling our industry-leading financial products.  Successful candidates will have a passion for excellent customer service, as well as strong communication and interpersonal skills, self-motivation and independence.

General Responsibilities:

  • Customer service
  • Customer growth
  • Attend team meetings
  • Stay abreast of all changes, developments and enhancements for all systems, products and upgrades

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

  • 1 year experience customer service in Financial Services or Banking
  • 1 year experience with Microsoft Office products
  • 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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