Robert Half is seeking a Receptionist II
, who administers front desk responsibilities, including but not limited to, answering and directing incoming phone calls, greeting candidates and clients, directing visitors to the appropriate person within the office. May be required to assist with mailings, data entry and other administrative office duties. Specific Responsibilities:
- Greet candidates/clients/visitors arriving in office and direct to the appropriate person.
- Provide all applicable forms needed for completion to candidates and coordinate testing.
- Review and submit Form I-9 and appropriate documentation per the Corporate Audit Compliance Guidelines.
- Use existing rules and procedure to guide actions and address issues in a timely way.
- Relate to people in an open, friendly and accepting manner.
- Involve others as appropriate when issues affect them.
- Welcome and acknowledge the ideas and input of others.
- Remain positive and respectful even in difficult situations.
- Answer all incoming calls and directs calls to the appropriate person. Check branch divisional voicemails and deliver to the appropriate person.
- Listen carefully to others and communicate clearly and concisely.
- Write with accuracy, simplicity and completeness. Keep others informed.
- Adapt to various changes and requests from clients, candidates and internal staff.
- As required, assist with courtesy reminder calls for the following day's appointments, mailings, data entry and other administrative duties determined by the Branch, Region or District.
- Deal constructively with mistakes and setbacks. Accept and use feedback, without becoming defensive.
- Seek opportunities to acquire new knowledge and skills.
- Provide answers as appropriate to customers and internal staff.
- Asks questions to accurately identify customer needs and follows up to ensure problems are solved. Meets or exceeds customer service needs and reports barriers.
- Opens branch office each business day. Ensures front office is neat and presentable.
- Demonstrates reliable attendance and arrives on time.
- High School Diploma or equivalent.
- 2+ years experience handling heavy phone traffic (multiple phone line systems) in a highly professional formal office environment with public contact.
- Knowledge of Microsoft Office products required.
- Working knowledge of database entry and reporting preferred.
Competency:Adaptability: Learn From Experience,Collaboration: Relate to Others,Communication: Communicate with Others,Customer Focus: Serve the Customer,Drive: Strive for Results,Effectiveness: Perform the Work
A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.