Rooms Assistant Manager (Guest Relations)
New York , New York
November 25, 2017
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Rooms Assistant Manager responsibilities include assisting in overseeing any area in the Rooms Division. This can include the Front Office, Concierge, Housekeeping, and Guest Relations.

This individual is responsible for telecommunications, in-house reservations and in-room dining order taking. As a highly visible role within the hotel it offers the opportunity to provide the highest level of guest satisfaction according to luxury standards. Further responsibilities include:
  • Assisting, leading and enhancing guest experience from VIP pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues.
  • Maintain professional and healthy relationships with all departments within the hotel
  • Respond to a variety of guest request with corrective analyzing and brand standards
Within the Housekeeping role, the individual is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. Room Assistant Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.
Duties may also include training, staff development and scheduling.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

A little about us:
Hyatt’s goal is to become the most preferred hospitality brand – loved and respected by all. We listen and evolve to meet and anticipate the needs of our colleagues, guests and partners.

Know someone who would be interested in this job? Share it with your network.