Sales Customer Service Representative
Posted: November 12, 2016
Reference ID: 1893901245
A Sales Customer Service Representative Job inFremont,CA, is available courtesy of Adecco Engineering & Technology. In this job you will be a part of our client's Customer Support team working under moderate supervision responsible for processing orders from customers and/or sales into divisional manufacturing orders. You will also be responsible for interfacing with customers prior to and/or after sales; developing and maintaining positive customer relations; and coordinative with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The ideal candidate will have hands-on supply chain and/or logistics experience in a semi-conductor manufacturing environment, be capable of attention to detail, be able to work in a fast-paced environment, be self-driven and motivated with a 'get-it done' attitude to take advantage of our client's opportunities for growth. This is a long term contract opportunity with the potential to convert for the right candidate.
Sales Customer Service Representative Job Responsibilities Include:
Interfaces with manufacturing and engineering to ensure proper order processing; interfaces with import/export administrator to ensure proper order processing.
Reviews order configuration and commercial paperwork
Expedites parts for customer orders.
Manage on going customer projects and changing requirements.
Pre-sale duties include: assisting in researching the status of customer orders; assisting in resolution of production, shipping, or scheduling problems; sending appropriate pricing and/or product literature; providing pricing information; communicating schedule changes, product enhancements, etc.
Post-sale duties may include: assisting in determination of status of equipment returns, repairs, or replacements; reviewing warranty claims; providing information on possible product problems and pricing of repairs and/or items not covered under warranty.
Prepares necessary documentation and reports for internal and external customers.
Maintain high degree of safety and environmental awareness through the practice of safe work habits.
Attend monthly meetings and training programs.
BS preferred or equivalent experience
Minimum 5 years' customer support experience
Demonstrated ability to solve problems that cross internal and external areas.
Employee must have excellent interpersonal skills. Must be comfortable with conflict and have the ability to calmly solve issues
Good verbal and written communications
Ability to work a flexible work schedule
Knowledge about technical parts specifications a must
1-3 years of Semiconductor Parts Clean and Refurbishment preferred
1 - 3 years of Sales & Marketing in semiconductor manufacturing or related industry preferred
Project management certification a major plus
Supply chain or logistics experience a major plus
Computer literate, knowledge of MS word and excel is preferred.
If you are interested in this Sales Customer Service Representative Job in Fremont, CA then please click APPLY NOW. For other opportunities available at Adecco Engineering and Technical, go to www.adeccousa.com. If you have questions about the position please contact Ashley Ciuk at 408-328-0775 or ashley.ciuk@Adeccona.com