Sales Specialist (Pro Services)
West Saint Paul , Minnesota
November 23, 2017
Inspire creativity. Bring ideas to life. Connect with others to help them love where they live.

Position Description

Here at Lowe's, we never stop improving. We are looking for a pioneering spirit who openly embraces a different challenge each day and isn't afraid to try a different solution. Someone who understands the big picture but sees the intricate details. To succeed in this role, you should be flexible and adaptable; an open communicator and have a true sense of sales leadership. You will collaborate with your team members to deliver our purpose of helping customers love where they live!

Come be a part of a purpose-driven company!

Serves as the store expert in the ProServices department by:

• Providing detailed product information to both customers and peers

• Promoting and recommending products, plans, or installation services that match customer needs

• Informing customers on pricing, options or status on pending orders

• Generating leads

• Conducting sales activities

• Building relationships with customers

• Keeping shelves stocked and correctly displayed

• Coordinating successful completion of projects and orders

In addition, this position includes performing order management duties such as:

• Entering new orders for customers

• Reaching out to vendors on special orders

• Tracking and fulfilling ordersand resolving issues

Job Requirements & Qualifications

Extensive knowledge of sales techniques

Strong business-to-business sales experience

High School Diploma or equivalent.

Physical ability to move large, bulky and/or heavy merchandise

Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

External experience in customer facing sales OR 6 months Lowe's retail experience.

1 year sales experience in building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations), identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

1 year building and maintenance, building and maintenance supply, construction, trades, or MRO (maintenance repair operations) experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

Preferred Qualifications

1 year experience entering and submitting customer sales orders, including Special Order.

2 years experience identifying and selling products based upon customer needs or plans.

2 years experience in providing exceptional customer service, including greeting customers, answering phones, thanking customers for their business, pulling orders for delivery, pricing jobs, calculating job lot quantities, following up with customers, and cold calling.

2 years experience following up on outstanding or incomplete customer orders, sales, or installs.

1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.

2 years experience in a sales environment with required sales goals or metrics.

Currently licensed in trade area related to commercial sales or general contracting OR previously licensed in trade area related to commercial sales or general contracting.

2 years experience in a trade directly related to commercial sales.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.

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