Adecco is assisting a local medical device company in their search for a contract Sales Support Agent. This project will last about 7 months and the schedule will be Monday-Friday from 10:00AM-7:00PM. Must be able to pass a background & drug test prior to start. We're hiring ASAP!
-Thoroughly understand and utilize all proprietary systems, telecommunications systems, reporting tools, desktop applications and office support systems to support business requirements.
-Provide exemplary customer service by promptly responding to customer requests submitted via phone, email and in person.
-Assist internal and external customers who inquire about LDR products and billing related questions, including purchase order issues and/or pricing discrepancies.
-Ensure timely and accurate delivery of products ordered, including direct customer or distributor sales, loaner bank requests and internal or warehouse requests
-Tracks movement of loaner requests/ inventory. Including the shipment and timely return. Track lost or misdirected shipments
-Issue and follow up on RMA requests to ensure product is returned in a timely manner. Including but not limited to expiring/expired inventory, excess inventory and complaints
-Maintain department records and reports, as required by Quality systems policies and procedures, FDA and Sarbanes ¿Oxley and other regulatory authorities.
-Process sales orders for prompt, accurate and timely billing.
-Ensure inventory replenishment is conducted to support LDR Spine customer needs
-Resolution of inventory discrepancies in conjunction with Inventory control and Finance
-Gather preliminary data and assist in making decisions concerning critical situations dealing with customer orders.
-Provide non-surgery related information to external and internal customers.
-Make decisions concerning critical situations dealing with customer orders, product availability, shipping errors, and returned goods.
-Provide support to agents in the field with regard to loaner program, delivery tickets, pricing, and other business matters.
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