Sales Support - Customer Support - Client Support

  • Company: Adecco
  • Location: Clearwater, Florida
  • Posted: November 25, 2016
  • Reference ID: 632808925
Adecco is currently assisting a local client in their search to fill a Sales Support / Customer Support Representative in Clearwater, FL This available position is with an organization that is considered to be a thriving leader in the Payment industry. The right candidate will have Order Processing experience. If you would like to pursue a great opportunity and enjoy working for a leading global provider of technology then Apply Now if you meet the qualifications listed below! Summary This position's main area of responsibility is to process a high volume of purchase orders in a demanding, high paced environment. In addition this candidate will be taking incoming client calls on our ACD line. Order compliance and client satisfaction are of high importance. Candidate is expected to interface with our external clients. In addition this candidate will also be interacting with internal personnel from various departments pertaining to order processing or shipments. This candidate is required to be self-efficient, detail oriented with the ability to multitask in our high paced environment. Essential Duties & Responsibilities Order Processing- Possess an understanding of order processing from Purchase Order receipt and placement through shipping, credits, rebills and DOA's as necessary. Orders must be processed in a compliant manner with accuracy having high importance. Provide follow-up and resolution to client raised issues related to orders, credits, freight disputes, shipping errors, etc. Assist with coordination of roll-outs and special projects administratively. Phone Skills- Must possess excellent customer service and phone skills as the position requires the candidate to take incoming ACD calls. Candidate will be responsible for resolving order related issues while ensuring client satisfaction. Communication- Understand & communicate software/hardware compatibility as well as external peripheral compatibility of VeriFone products. Compliance- Understand and enforce internal company policies and procedures and communicate as needed both within VeriFone and with external clients. Work independently- Ability to perform assignment with minimal supervision. Knowledge and/or Experience AA or AS degree preferred in Business Administration Must use written and verbal professionalism with all internal and external interactions. Purchase order processing and customer service experience Ability to adapt to changing procedures and work under pressure and deadlines. Must work professionally and ethically. Work in a team environment. Able to multitask, between phones, e-mails and purchase order processing. Excellent research and analytical skills, plus demonstrated skills to handle a variety of assignments simultaneously. Possess knowledge of Point of Sales Industry. Knowledge of order coordination as it relates to shipping and transportation. Knowledge of Incoterms. A Bilingual candidate is desired but not required. Software Systems Experience Oracle Microsoft Office Suites - Outlook, Word & Excel SharePoint Business Objects Agile Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Click on Apply Now to be considered for this Sales Support / Customer Support Representative in Clearwater, FL or you can visit our website to search for other opportunities that are currently available. If you have any questions, please contact James Regatuso via email at Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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