• Company: Johnson & Johnson
  • Location: Somerville, New Jersey
  • Posted: March 01, 2017
  • Reference ID: 7325161003-en-us

Johnson & Johnson is currently recruiting for IT Sr. Analyst, Salesforce Effectiveness to be located in Somerville, NJ.

Johnson & Johnson Family of Companies, caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.


With $70.1 billion in 2015 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services for the consumer, pharmaceutical, and medical devices and diagnostics markets. The more than 250 Johnson & Johnson operating companies employ approximately 127,000 people in 60 countries throughout the world.


We are thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.  We are proud to be an equal opportunity employer.

Service and Repair is a global regulated process which has complex interfaces across the regions as well as some fiscal, legal and commercial variation.   It tightly links and must seamlessly interact with intake and complaint handling solutions as well as be accessible by 3rd parties servicing on behalf of J&J.  It is a regulated process and will interact with several ERP and 3rd party systems.


The Software Engineer will work closely the development teams and ensure the platform is built to scale with quality, and ensure that the prescribed architecture is adhered to. The Software Engineer will also ensure that platform are monitored and measured for health and change managed such that the application is not overly customized.


Approximate Percentage of Time – Tasks/Duties/Responsibilities

  • 60% - Acts as a technical expert in This would include conducting code reviews, ensuring development standards are being followed, monitoring continuous integration and software quality tools and the output from same. The Software Engineer will also develop code as necessary, plus direct junior and contract developers.
  • 15% - Participating in project meetings, communicating with stakeholders on solution health related metrics.
  • 15% - Aligning with compliance, risk assurance, quality and other stakeholders that the proper quality is in place and design documentation is to the correct level and being followed by the development team.
  • 5% - Will assist in the setup, configuration and assessment for fit of new tools that affect the project quality such as automated testing tools.
  • 5% - Keep abreast of SFDC platform enhancements and changes. Keep abreast of, and recommend changes to the SFE Playbook standards.

  • Bachelors in Computer Science or Engineering or Equivalent
  • 0-2 years of delivering complex projects. Domain knowledge of supply chain / technical service preferred
  • Experience working with technologies and platforms – Certifications a plus
  • Understanding of SFDC ServiceCloud technology – Certification a plus
  • Minimum of 2 years of Java experience is preferred
  • Experience working with complex application and integration architectures
  • Experience in specific CRM is a plus
  • Strong analytical skills and problem-solving skills required.
  • Strong verbal and written communication skills
  • Strong leadership skills, facilitating escalated issues to resolution
  • Experience in leading projects ideally with integrations and also in the GxP space is a plus
  • Must be able to solve complex business problems and present recommendations to senior management effectively
  • Must have good planning, organizational, and decision-making skills
  • Must be able to drive projects to completion while effectively collaborating strategically with others with little supervision
  • Proven ability to lead and influence others at all levels within the organization
  • Results driven, quick learner and a self-starter required

Primary Location
United States-New Jersey-Somerville
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID

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