Salesforce Expert/SME - Job Family (any Anthem location or Remote) - 137177
Knoxville , Tennessee
November 20, 2017
Your Talent. Our Vision.At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we willdrive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

_Salesforce Expert/SME - Job Family (any Anthem location or Remote) - 137177_
Location: any Anthem location or Remote

The Salesforce Expert/SME is responsible for management of consistent Specialty Salesforce development and user experience by state/segment. This key position supports the Specialty Business segment within Anthem. This role is a liaison between the Specialty Business and the Salesforce Automation Team. It coordinates the department's consistent use of Salesforce across 14 states in the area of Large Group, Labor Accounts and National Accounts.

Primary duties may include, but are not limited to:
Develop and conduct training and job guides in collaboration with Training department
Resolve specialty user questions for Salesforce
Assure consistency of Specialty data across states/segments, and in partnership with National, Labor, Local Large Group and Local Small group leads.
Conduct weekly meetings for Intake and delivery of enhancements to salesforce. Assure consistency by state/segment, in partnership with Salesforce team

BS/BA degree; 2-3 years related experience; or any combination of education and experience, which would provide an equivalent background
Expert level of Salesforce experience, focused on user experience.
Working knowledge of a prospect/sales/implementation process, and renewal process
Experience developing and maintaining training materials
Project delivery experience a plus to manage service requests
Expert level of experience developing reports, including design, development, validation and signoff
Salesforce Certified Administrator and/or Related Trailhead badges a plus.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.

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Equal Employment Opportunity Statement
Anthem, Inc. will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

Title: Salesforce Expert/SME - Job Family (any Anthem location or Remote) - 137177

Location: tennessee-Knoxville

Requisition ID: 137177

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