Salesforce Operations Analyst
Location:
, Indiana
Posted:
September 16, 2016
Reference:
2716488
Job Number

2716488

Business

GE Digital

Business Segment

Digital Information Technology & Digital Thread

About Us

GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. GE operates in over 160 countries and employs more than 300,000 people worldwide, finding solutions in energy, health and home, transportation and finance to build, power, move and cure the world. Not just imagining. Doing.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Posted Position Title

Salesforce Operations Analyst

Career Level

Entry-Level

Function

Information Technology

Function Segment

Business Technology

Location(s) Where Opening Is Available United States

U.S. State, China or Canada Provinces

Louisiana

Michigan

City

Van Buren Township, NOLA, Bangalore

Postal Code

48111

Relocation Assistance

No

Role Summary/Purpose

As a member of the Operations Team, you will be supporting complex shared service clients and their day-to-day needs. You will be the first point of contact when these clients need help with enhancements, bugs and support issues.

Essential Responsibilities

You will be a key team member planning and coordinating Salesforce.com releases. You will be responsible for ensuring changes lined up for Project releases are tested and signed-off before each release. Adherence to Center of Excellence's best practices for configuration and custom development of Salesforce is a key ingredient to success in this role.

In this role, you will:

* Partner with COE's shared service clients to understand requirements and come up with the best possible solution using standard and custom functionality on Salesforce.com Application

* Provide direction and guidance to technical team members on projects and ensure quality product is delivered

* Manage tickets logged by Users and act as the primary contact for all inquiries related to these tickets

* Aggregate metrics on tickets worked on by the COE team on a weekly basis and present them in status meetings

* Create clear and concise functional and technical documents, Standard Operating Procedures, diagrams and other Support documentation

Qualifications/Requirements

Basic Qualifications

* Bachelor's degree or equivalent in information systems, computer science or related field or equivalent relevant work experience.

* Minimum 3 Years of production support and development together.

* Minimum 3 Years of Salesforce.com experience.

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

* Salesforce ADM-201 or DEV-401 certification

* Java programming background

* Strong team player, hard worker and willingness to learn and apply multiple technologies to exceed customer expectations and drive business value.

* Strong oral and written communication skills

#DTR
A little about us:
GE imagination at work.

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