SalesforceIQ Go To Market Analyst
Location:
Palo Alto , California
Posted:
February 08, 2017
Reference:
634436436

Adecco Group has an immediate opening for a full time 6 month contract position for an Application Support Analyst
in Palo Alto, CA 94301 for a world-class cloud computing company.

Must be able to work directly on W-2 basis. No sponsorship provided.

Title
SalesforceIQ Go To Market Analyst

Position Summary:
The Go to Market (GTM) analyst role will require someone with excellent written skills, an empathetic attitude towards customers, the ability to technically troubleshot, and a keen eye for detail. You should be excited about technology, and ready to help customers figure out even the trickiest of problems. You'll also be working with a variety of cross functional team members, including Sales, Customer Success, and Support.

Sample of Core Responsibilities


Customer Facing
Work with customers directly, responding to product and billing questions within SLA guidelines
Technically troubleshoot issues a customer is having
Connect our customers with self service information including help center articles


Internal Processes


Support our sales team by providing customer information or answering questions about customer accounts
Run internal processes such as customer account assignments


Required Qualifications:


Experience working to troubleshoot software, web, & iOS bugs and issues
Excellent written communication skills
Technical troubleshooting on software or hardware, basic knowledge of technical systems (API, Exchange) a huge plus
Empathetic customer approach with a solution-oriented outlook
Passion for challenges that require broad knowledge and a diverse set of skills
Ability to work cross-functionally across sales, customer success, and quality teams
Salesforce and Excel experience required
Google Docs and Zendesk experience preferred



HOW TO APPLY:

Candidates interested in this Application Support Analyst Position should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Patrick Higgins at email: patrick.higgins@adeccona.com.

Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled








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