Strategic Account Manager, Healthcare - Spectrum Enterprise

About Spectrum Enterprise

Spectrum Enterprise, a part of Charter Communications, is a national provider of scalable, fiber-based technology solutions serving many of America's largest businesses and communications service providers.

The broad Spectrum Enterprise portfolio includes Internet access, Ethernet access and networks, Voice and TV solutions extending to Managed IT solutions, including Application, Cloud Infrastructure and Managed Hosting Services offered by its affiliate, Navisite. Our industry-leading team of experts work closely with clients to achieve greater business success by providing these right-fit solutions designed to meet their evolving needs. For more information, visit

Job Summary

The Strategic Account Manager is responsible for dedicated account management of an assigned module of Charter Enterprise market customers. Responsible to protect and grow existing revenues by proactively managing the day-to-day relationship with Charter and Enterprise Market customers, including regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities.

Major Duties & Responsibilities

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • This field based position is responsible for the proactive management of an assigned module of Charter customers
  • Meet or exceed assigned revenue goals and sales quotas within the assigned module of accounts
  • Conduct regularly scheduled face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities
  • Serve as the customer advocate for assigned customers to ensure customer satisfaction with all Charter departments that affect the customer. Interface with other departments through written and verbal communications to handle customer situations; involving customer problems and questions
  • Maintains and updates internal databases with all required customer information. Establish and monitor internal control procedures for the support of assigned accounts and provide contract information for tracking and submission to regulatory agencies as needed
  • Assist the Collections Department when necessary in perform collections on assigned accounts.
  • Remains current on changes in the service pricing and procedures, order entry process, commission reports, and sales promotions through completion of required/recommended training program
  • Perform other duties as requested by manager

Required Qualifications

  • Five (5) years of Strategic Account Sales and/or Account Management experience. Minimum three (3) + years in that specific vertical; pharmaceutical sales, surgical rep, hospital or healthcare
  • Through understanding of HIPAA and compliance issues
  • Proven ability to meet $3000/monthly quota
  • The SAM is a true account manager with approx. 300 named accounts. Hunting inside the account, going wider and deeper
  • Ability to read, write, speak and understand English
  • Ability to travel 30% of the time (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
  • ICOMS/CSG or other billing system experience
  • Strong verbal, written and interpersonal communication skills
  • Ability to multitask, as well as work efficiently and effectively within required deadlines
  • The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment
  • Valid and active State driver’s license and safe driving record required
  • Attends all sales meetings and training sessions as required by management

Preferred Qualifications

  • Internal “hunter” with a solid track record of success working in another sales channel or telesales working on embedded accounts, and knows our process, products, services
  • experience
  • Positive attitude, inner drive to push themselves
  • Coachable, yet has an entrepreneur spirit
  • Has the aptitude to learn the product suite and the “Charter way”
  • Has the mentality that the base “pays the bills” and the commission earns your lifestyle
  • Cultural Fit – Industry knowledge, Attitude, Aptitude
  • Analytical/interpersonal skills
  • Ability to manage and foster change
  • ​Ability to bend/squat/kneel
  • ​Demonstrated proficiency with Word, Excel, PowerPoint


  • Minimum of High School diploma or equivalent from an accredited organization required; Bachelor's degree from a four-year college or university preferred (Business-related field)

Related Work Experience

  • Five years of Strategic Account Sales and/or Account Management experience
  • Five years’ experience with advanced voice and data networking (PRI/SIP, LAN/WAN)

Working Conditions

  • Normal office conditions

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