SA-Quality Assurance/Training Cooridnator
Location:
Austin , Texas
Posted:
November 23, 2017
Reference:
00016525
Gartner Digital Markets supports the technology needs of small and medium sized organizations. The business is comprised of three brands - Software Advice, Capterra and GetApp - who are the leaders in helping small businesses select the right software. For candidates exploring the technology space for their next opportunity, Gartner Digital Markets can offer the excitement of working for a start-up, balanced by the stability of a large established organization, and the opportunity to be on the front lines of innovation in a company that is growing and transforming. 

About the Job:
The Quality Assurance Coordinator will ultimately be responsible for what keeps us in business: quality. You'll screen recorded needs analysis calls and review vendors leads to make sure we're doing it right from step one to the finished product.

What you’ll do:
    Listen to and score recorded calls. Our Software Analysts speak to almost 400 software buyers every day.  You'll review a sampling of them to make sure we're delivering high quality leads. Work to improve lead quality. Good enough won't cut it here.  You'll work hard to ensure that each lead we send is the best in the business. Provide feedback to Software Advisors through lead review, call scoring, and ongoing training, both one-on-one and in formal training classes.

What you’ll need:
    A passion for efficiency.   When our our leads are high quality, our clients are happy.  You’ll help keep them that way. Accountability. You’re the watchdog here.  You’ll make sure all of our software analysts are following our call flow and that everything is perfect before our leads are sent out. Attention to details. We win when our clients win.  You pay attention to the details and spot missed opportunities before the lead is out the door. An overachiever. When you see something that needs to be done, you roll up your sleeves and do it.  You’re always looking for ways to save your teammates’ time. A love of feedback. Everyone has room for improvement. You’ll point out the opportunities for improvement as well as things our advisors are doing well.   
Who you are:
    Has an ear and eye for details. You understand how to listen actively and pay attention to the details.  No mistakes are slipping’ by you. Takes pride in their work.   You hold yourself to a high standard and won’t accept less than the very best work from yourself and your coworkers. Learns quickly. There’s going to be a ton to learn right off the bat.  We’re looking for someone with the smarts to learn our software markets in record time.

What we offer:
    A collaborative, positive culture . You’ll work with people who are as enthusiastic, smart and driven as you are.  You’ll be managed by the best too. Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization. Outstanding compensation . We offer a competitive salary and generous benefits; including a robust time off allowance and great “perks”.
About Gartner
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.– Visit gartner.com to learn more.

Job Requirements:
Bachelor’s degree preferred.
Customer focus experience.
High level of communication skills (both oral and written) and interpersonal skills in order to effectively interact with all levels of employees on various subject matters, and to convey knowledge and ideas in a logical and interesting manner to others.

Job ID 00016525

A little about us:
What makes Gartner a great place to work? Great people. Smart, curious and driven toward success, they thrive on new ideas and collaboration. Top talent is why we are the world’s leading research and advisory company. If you’re looking for a great community, a rewarding career and a chance to make a difference, you’ve come to the right place.

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