SC Customer Management Supervisor
Chicago , Illinois
November 15, 2016
  • Lead and Manage Team of Customer Supply Chain Professionals
  • Key point person for day-to-day business/customer related opportunities/issues and escalation.
  • Provide customer representation for key initiatives to BU and supply chain as directed by CSCM; identify and implement areas for improvement.Assure all Customer KPIs are met for CPFR
  • Provide analytical and innovation support to assess team, customer, and supply chain opportunities and develop business case recommendations
  • Build and maintain strong cross functional relationships both internally and externally
  • Assure all SOPs are followed and KPIs are met for team
  • Provide leadership and support for team related to day-to-day accountabilities and service execution for customers
  • Assure daily reports are completed on time and as intended maintaining appropriate documentation for auditing purposes.
  • Maintain on-going staffing needs as it relates to desk volume analysis, workload, and coverage
  • Readily available for weekend, holiday, and end of period coverage. Ability to represent and provide coverage for Mgr and other Supervisors.
Lead & Manage Direct Reports:
  • Facilitate PDR, and Career Planning discussions for their direct reports. Prepare and engage in calibration discussions in support of talent sustainability and building critical experiences.
  • Build bench strength for Customer Supply Chain focusing on analytical, communication, and prioritization skills
  • Provide timely feedback, coaching, direction and leadership to team of CLS, OMC, Full Service, CPFR Analyst and as needed through alignment with CSCM
  • Host regular conversations with direct reports informally and formally through the performance management process to ensure complete alignment on goals and objectives making adjustments as needed.
  • Assist with staffing proposals & manage hiring, on-boarding, training and development of team
  • Utiilize leadership, influence and conflict management skills to support high performance team.


  • BA/BS degree 3+ years experience in VMI, buyer, logistics, supply chain or customer service
  • Strong leadership and interpersonal skills with ability to motivate, influence, coach, and delegate
  • Analytical, strategic thinker with a continuous improvement mindset
  • Problem solving, issue resolution, influencing and prioritization skills
  • Excellent verbal and written communication, collaboration and networking skills
  • Ability to develop and sustain team relations
  • Ability to speak in technical terms to a supply chain audience
  • Intermediate MS Office skills (Excel, Word, Outlook)

Relocation Eligible

Eligible for Standard Relocation

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