This position contributes to the success of the Pepsi Beverages Company by managing customer needs for marketing equipment installation and repairs in a cost effective manner through Leadership support, coaching and process improvement. Major Tasks, Key Responsibilities and Key Accountabilities:
Qualifications/Requirements Basic Job Qualifications:
- Provide leadership to MEM technicians by ensuring key business and people metrics are met through effective communication, coaching, planning and direction.
- Manage site surveys and scheduling processes in an accurate and timely manner.
- Manage Department's equipment, parts, and inventory needs in a cost and service effective manner.
- Responsible for Safety leadership and compliance including facilitating training presentations and audit preparation.
- Position is responsible for partnering with the location sales team to assist in training of all FS Sales Reps and Key Account Mgr and to become the location content expert in regard to MEM Equipment.
- Ensure department meets the annual operating plan budget through effective labor and inventory planning and execution.
- Performs other duties as assigned or required to meet the needs of the operation.
Preferred Job Qualifications:
- 1-3 years leadership/supervisory experience in equipment service industries and/or leadership/supervisory role in customer service organization.
- High school diploma or GED.
- Proficient in Microsoft Office (Word, Excel, Access, PowerPoint).
- Strong organizational skills and follow through.
- Customer service oriented.
- Excellent interpersonal & communication skills.
- Ability to work in a fast-paced, diverse environment while managing multiple tasks.
- Ability to work a flexible schedule including early mornings, evenings and/or weekends.
- Bachelor's degree.
- Previous Supervisory experience.
- Previous union experience preferred.
- Business/Beverage Industry Knowledge.
Mechanical aptitude/Technical Expertise Equal Opportunity Employment M/F/D/V. Relocation Eligible
Not Eligible for Relocation
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