Seasonal Customer Assistance Representative

Equal Opportunity Employer/Disability/Veterans


The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone and in person, supporting their branch needs. The SCAR will gain knowledge and hands-on experience to service customers and administratively support the Enterprise Rent-A-Car Branch location. This position is Temporary Full or Part Time. 


**This SEASONAL POSITION has the ability to work only up to a maximum of 150 days. In this flexible position, you may be able to work a range of 20-45 hours a week depending on your availability. With strong performance, our seasonal employees, will have the option to apply for permanent positions after 6 months from their last date worked in the seasonal position, or you may have the opportunity to return for the following fall/winter seasonal hiring period.  


**This SEASONAL Sr. Customer Assistance Representative (Sr. CAR) POSITION pays $10.50/hr. We are looking to fill this role in both our location on 1st Street and West 14th Street. 


Apart from religious observations, must be able to work within the following operational hours: 

  • Monday through Friday 7:30am - 5:30pm
  • Saturday 9:00am - 12:00pm
  • Sunday: 10:00am - 1:00pm (West 14th Street location)

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to understand, read, write and speak English.
  • Must be able to work Seasonally (Maximum of 150 days)
  • Must be willing to work 20-45 hour work weeks during Season
  • Apart from religious observations, must be able to work within the following operational hours:
    • Monday through Friday: 7:30 am - 5:30 pm
    • Saturday: 9:00 am - 12:00 pm
    • Sunday: 10:00am - 1:00 pm


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