Seasonal Customer Assistance Representative
Location:
Bradenton , Florida
Posted:
December 12, 2017
Reference:
221871

Equal Opportunity Employer/Disability/Veterans

 

The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone and in person, supporting their branch needs. The SCAR will gain knowledge and hands-on experience to service customers and administratively support the Enterprise Rent-A-Car Branch location. This position is Temporary Full or Part Time. 

 

**This SEASONAL POSITION has the ability to work only up to a maximum of 150 days. In this flexible position, you may be able to work a range of 20-45 hours a week depending on your availability. With strong performance, our seasonal employees, will have the option to apply for permanent positions after 6 months from their last date worked in the seasonal position, or you may have the opportunity to return for the following fall/winter seasonal hiring period.  

 

**This SEASONAL Sr. Customer Assistance Representative (Sr. CAR) POSITION pays $10.50/hr. We are looking to fill this role in one of our Bradenton locations on 1st Street.

 

Apart from religious observations, must be able to work within the following operational hours: 

  • Monday through Friday 7:30am - 5:30pm
  • Saturday 9:00am - 12:00pm

Responsibilities:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications:
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid drivers license with no more than 1 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to understand, read, write and speak English.
  • Must be able to work Seasonally (Maximum of 150 days)
  • Must be willing to work 20-45 hour work weeks during Season
  • Apart from religious observations, must be able to work within the following operational hours:
    • Monday through Friday: 7:30 am - 5:30 pm
    • Saturday: 9:00 am - 12:00 pm

 


A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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