General Description and Purpose
Responsible for handling all customer inquiries, sales, returns at the Customer Service/Return Desk, operating the cash register, processing customer payments, bagging customer goods, and processing customer returns, etc. Greets and acknowledges all customers in a friendly, professional manner and provides quick, responsive customer service. Responsible for all other duties as assigned.
May require morning, afternoon, and evening availability any day of the week.
Essential Knowledge and Skills
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, and knowledge of weights and measures. Understands and responds appropriately to basic customer and employee inquiries. Read, write, and communicate using English language sufficient to perform job functions. (Other preferences will be given for special language skills when there is a business need.) Knowledge of company's mission, purpose, goals, and the role of every employee in achieving each of them. Ability to operate store equipment in assigned area (including but not limited to: LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc.) Satisfactorily complete all Lowe's training requirements (including annual Hazardous Material, Forklift certification/departmental training, etc.) Ability to interpret price tag and UPC information. Ability to process merchandise information through store computer system, POS register system, and complete all required paperwork according to policy. Knowledge of credit programs and collection procedures.
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.