Senior Advisor, Operations Strategy & Insights

  • Company: CVS Health
  • Location: Woonsocket, Rhode Island
  • Posted: October 27, 2017
  • Reference ID: 708496BR
Position Summary:
The Sr. Advisor role on the Pharmacy Operations Process Innovation & Engineering team will focus primarily on translating identified opportunities to improve financial outcomes, customer service and efficiency into new programs, tools and processes that can be integrated into, or expand upon, the enterprise pharmacy business model.

The day-to-day experience of the role will vary – aligning key stakeholders and team leadership, conducting root cause analysis, developing hypotheses and executing analyses on complex issues related to retail pharmacy.

This position requires strong collaboration skills as it is necessary to work cross functionally and influence our regulatory teams, stores teams, field leadership and internal business partners. This position will routinely interact with the following groups: Product Development, Loss Prevention, Compliance, Pharmacy Operations, IS, Legal, Pharmacy Merchandising, Quality and Safety, & Field Leadership. The ideal candidate will have strong independent leadership skills, as well as analytical and communication skills. In addition, the individual must be able to independently interact with and influence a wide range of senior stakeholders and demonstrate a consistence track record of delivering results.

Specifically, the Sr. Advisor will be responsible for evaluating the pharmacy regulatory environment and proactively identifying opportunities to drive change Independently designing and conducting complex operational programs (e.g. process flows, optimization) by leveraging pharmacy knowledge to run program pilots and design system requirements. Presenting and articulating conclusions and recommendations to the leadership team. Engaging cross-functionally across the organization to drive results and resolve issues encountered by the team, including the ability to assess and course-correct as necessary. Preparing material and presentations in a way that can be easily understood by others who may not have the same background or expertise.

Required Qualifications:
2+ years of demonstrated increasing responsibility roles in corporate or retail operational/ field environments

2+ years of demonstrated organizational skills (e.g. project management experience or managing cross-team/department initiatives with demonstrated success)

1+ years of demonstrated pharmacy regulatory landscape knowledge and experience

Preferred Qualifications:
2+ years of retail pharmacy practice

2+ years of experience designing process improvements that drive pharmacy excellence

Doctor of Pharmacy degree

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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