Senior Advisor, Project / Program Management
Location:
Round Rock , Texas
Posted:
November 20, 2017
Reference:
R21228
Why Work at Dell?
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Customer Program Manager Sr. Advisor - Boston/MA - Round Rock/TX

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are currently looking for a Global Customer Program Manager Sr. Advisor for North America, to join our team. As a GCP Program Manager Sr. Advisor you will be part of the Global Business Services Organization and responsible for supporting Dell customers that leverage the Dell Global Customer Program. If you have Project or Program management experience and you are a self-driven individual, looking for an opportunity to use your knowledge to support our customers; while expanding your global network and your understanding of Dell international capabilities, then the GCP organization is the place for you.

Key Program Deliverables
- Global standard products
- Global customer reporting
- Global pricing by customer
- Global online solutions
- Global SLA management
- Global operational guidance supporting 194 countries
- Global Quality Management

Role Responsibilities
- Responsible for aligning your projects to business goals, managing stakeholders, communicating project status/milestones, and solving unexpected difficulties or roadblocks for your projects
- Assure that all necessary activities are completed as scheduled to support the program such as, administrative processes, order placement process design, order status/tracking process design, custom process specification, product constraints identification, and logistics/delivery issues communications
- Addresses and coordinates specific program requirements by leveraging a network of Dell experts from around the globe
- Responsible for identifying systematic issues and implementing corrective actions that will benefit the whole organization
- Excellent communication skills as well as proven leadership and networking skills, as the role requires interaction at all organizational levels and the ability to resolve unique situations that arise due to the different requirements of our global customers

QUALIFICATION:

Requirements
- 8+ years of relevant work experience as a Program or Project Manager
- Strong Business Operations Experience and Global level support with projects
- Excellent organization skills, priority setting, planning and execution skills
- Ability to network and build business relationships
- Understanding of Project Management language and methodologies
- Advanced Excel knowledge / Pivot Tables
- Knowledge of Competitive Landscape
- Industry knowledge
- Good understanding of end to end technology solutions
- Operational capability to execute and resolve E2E issues
- Customer exec and sales exec relationship creation and management including stakeholder management, communications, and problem Solving Skills
- Up to 30% of time at local customer location

Preference
- One of the following: PMP Certification,CAPEM, Six Sigma Certification (Business Excellence) or a Graduate Degree aligned to role (International Mgmt., Project Mgmt., MBA, etc.) is highly preferred

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology
- When we see something that could be improved, we get to work inventing the solution
- Our people demonstrate our winning culture through positive and meaningful relationships
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
- Our team members health and wellness is our priority as well as rewarding them for their hard work

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Come join us! For More Information , visit us on the web at www.dell.com/careers
Preference
- One of the following: PMP Certification,CAPEM, Six Sigma Certification (Business Excellence) or a Graduate Degree aligned to role (International Mgmt., Project Mgmt., MBA, etc.) is highly preferred

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology
- When we see something that could be improved, we get to work inventing the solution
- Our people demonstrate our winning culture through positive and meaningful relationships
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential
- Our team members health and wellness is our priority as well as rewarding them for their hard work

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Come join us! For More Information , visit us on the web at www.dell.com/careers

Job Family: Business Support
Job ID: R21228

A little about us:
Dell is a collective of customer-focused, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

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