Senior Analyst, Sales Operations
Location:
Richardson , Texas
Posted:
January 31, 2018
Reference:
R17022
Why Work at Dell?
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This Sr Business Analyst role acts as the interface between DellEMC and OEM investor companies to deliver results against stated entitlement goals. The role interfaces with internal and external multi-disciplinary teams, communicates with multiple levels of management and reports to the Manager of Business Operations - Sales and Services.  The primary responsibility is maintaining an effective business relationship with the OEM to maintain support entitlement data for the DellEMC install base. This includes maintaining and driving reconciliation of the entitlement data in partnership with the OEM and their vendors.  The position requires strength and experience in communication, organization, collaboration and data management.  The ideal candidate has previous working knowledge of install base management with focus on Cisco, EMC, Dell and VMware maintenance products.
Responsibilities:
Resident expert of all activities between DellEMC and OEM vendors for install base entitlement data. Build an effective relationship with OEM vendor program leaders. Fluent in OEM vendor end-to-end maintenance service models. Documentation of and maintenance of all processes, procedures between DellEMC and OEM companies. Accountable for developing processes that improve time to entitle with OEM vendors. Develop and maintain performance metrics to identify process improvement opportunities. Utilizes DMAIC methodologies to improve internal and external processes. Collaborates with internal clients, customers, and vendors on implementation of process improvement plans. Resolves critical entitlement data issues between DellEMC and OEM vendors.
Skills:
Process Development Communication and presentation skills Ability to work independently Familiar with the organization goals, vision and processes Organized and detailed oriented
Preferred Skills:
Some college SalesForce proficient IT or equivalent background
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.
Preferred Skills:
Some college SalesForce proficient IT or equivalent background
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

Job Family: Sales Operations Job Family Group
Job ID: R17022

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