Senior Associate Digital Operations
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Senior Associate leading the Voice of Agent/Associate within Digital Operations, you will be part of a smart, talented team responsible for creating and enhancing processes that allow customers to efficiently manage their home loans online as well as on their mobile devices. You will be responsible for creating and enhancing processes and tools that help our call center agents educate and assist customers in managing their Home Loans online (web and mobile) and help our agents better assist customers through the origination, onboarding and default processes. You will be working to design and maintain resources that provide sustainable, quality information for the new digital servicing capabilities. This will be an effort to continuously enhance associate Digital Literacy and expertise.
We are seeking dedicated and disciplined professionals who excel in a team environment. This person will have excellent communication skills, is a self-starter with a high attention to detail, and adapts to change quickly.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.