Senior BDS Client Services Representative This position functions on behalf of Business Deposit Services operations and relationship management teams as a liaison between the customer, operations, and other areas of the bank (legal, trust, treasury management, retail, etc.) to implement and manage daily transactions for new escrow accounts, and other business deposit services. The goal of the SR BDS Client Services Representative is to complete the on-board/off-board, annual reviews and other relationship lifecycle events as well as process incoming deposits and disbursements during the life of Comerica's corporate escrow accounts.
Position Competencies Successful incumbents possess integrity and trust, listening skills, written communication skills, problem solving skills, meticulous transaction processing skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.
* On-board new clients to ensure consistent client delivery from first client contact through completion of on-board process; including account opening, handling of account documentation and agreements, service coordination with partnering departments, building necessary revenue tracking and/or interest reporting activities. * Off-board clients by closing accounts and/or escrow services through coordination with client, account officer and related operational areas. * Legal coordination -- act in liaison capacity to coordinate escrow and other agreements between client, Comerica legal representation and the assigned relationship officer. Ensure all proper compliance including AML/OFAC/CIP when processing legal agreements, prior to account opening and/or account maintenance. * Coordinate all escrow account documentation and complete extensive review of client-returned account documentation to ensure accuracy, audit and bank regulatory compliance standards are met. * Complete annual reviews for Escrow clients and assist RM's with annual relationship reviews for other BDS key accounts. * Process incoming deposits and disbursements according to stringent requirements that are applicable to the terms of each unique escrow agreement for each individual assigned escrow account. * Assist department management with annual and ad hoc audit activities. * Ensure account documentation and legal files (both paper and electronic) are current and in line with bank audit and regulatory compliance requirements. * Responsible for creating account processing procedures. * Proficiency in Microsoft Office including PowerPoint, Excel, and Word * Proficiency with bank systems, i.e., Hogan, ECIS, ICIA, Account Analysis, TriO, PayPoint, TMC Web * Clear understanding of CIP/AML/OFAC and other regulatory requirements affecting account opening process and ongoing account servicing.
Travel Travel is not required of this position.
Relocation Relocation assistance is not available.
* High school diploma or the Equivalent * 4 years of customer service experience * 4 years of banking or financial services experience, including handling of client transactions and account research * 3 years working with client agreements and documentation, from an approval and/or coordination of service aspect * 2 years of experience with deposit products and related application including Hogan & Trio * 2 years of experience with Microsoft Office applications, including Word and Excel
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled