Senior Business Analyst
Location:
Boston , Massachusetts
Posted:
December 15, 2017
Reference:
167420
This role requires experience in working with business clients to understand issues impeding their day to day activities. You should have previous experience and exposure to investment practices and supporting applications used in the investment industry. Excellent communication skills are required as the position involves you acting as a liaison between customers and subject matter authorities. You will interact and coordinate with business teams managers application development along with various other IT teams as required. You will work with SQL unix XML and FIX messaging to triage production issues. Working alongside our business partners you will troubleshoot problems establish system limitations that can be used for new builds and help them test new additions as they are ready.
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  • \t\tIncident Management including major incidents
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  • \t\tBasic Data Maintenance
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  • \t\tLevel 2 Support of finance applications including analysis of production issues that fall outside predefined procedures
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  • \t\tAssuming ownership of problems and driving towards their resolution
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  • \t\tLend support to various business and technology teams as necessary
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  • \t\tMonitor system for possible issues performing system health checks as required
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  • \t\tResearch issues to ensure service level agreements are met and research application data and database related issues
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  • \t\tThe ability to provide a time estimate for current activity is important
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  • \t\tCrafting SOP's and training documents for Level 1 Support team
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  • \t\tIssue tracking via ticket tracking system and participation in Metric document production
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  • \t\tEffectively lead day-to-day tasks / activities in coordination with team management and application contacts
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  • \t\tYou would be joining a global team so flexible scheduling will be needed
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  • \t\tYou would need to be able to work independently

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  • \t\tUnderstanding of and ability to use PL/SQL
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  • \t\tWorking knowledge of Autosys
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  • \t\tStrong knowledge of Unix/linux including shell scripting
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  • \t\tGeneral understanding of Windows
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  • \t\tExcellent written and oral communication skills
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  • \t\tMinimum of 3 years' experience in a production support development or business analyst role preferably in the Financial Industry.
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  • \t\tKnowledge of Financial Markets crossing multiple asset classes
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  • \t\tExperience with the FIX Protocol and with XML
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  • \t\tExperience with Front Office Investment applications preferred
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  • \t\tExperience with code change tools (Clearcase Clearquest etc)
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  • \t\tPrevious exposure to Bloomberg
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  • \t\tBachelor's Degree level qualification in a computer or IT related subject preferred


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